Most items may be returned within 30 days of initial delivery for a refund. If the item(s) included free shipping, the refund will be equal to the cost of those items minus our shipping costs. All returns must be accompanied by an assigned RMA# in order to be considered for a refund. Items returned without an RMA number will not be accepted. Products that include software and hardware (kits, systems) may be returned for a full refund (subject to a 15% restocking fee) up to 30 days from purchase). 

To obtain your RMA#, please call 877-866-1276 ext. 102 or (click here). A refund will be processed upon satisfactory receipt of the returned unit in re-sell-able condition. Refunds cannot be given for special order items, or if the unit has been damaged, abused, or is returned with missing parts. Due to the nature of Dragon Naturally Speaking (Premium, Professional, and Legal versions) and Dragon Dictate for Mac software we cannot accept returns on these particular products. Exceptions: Dragon Medical Practice Edition and Dragon Dictate Medical for Mac for return policy.

Dragon Medical Practice Edition and Dragon Dictate Medical for Mac: 30 Day Return Policy:

Dragon Medical products require an RMA #. Any return without an RMA# will be rejected; all RMA’s must be initiated within returns within 30 days of purchase, and delivered within 7 business days of the RMA authorization.

If the Dragon Medical Box is unopened, undamaged and in resellable, new condition, you will receive a full refund within 30 days, or exchange/credit that can be used with other products. If the product is opened*, there is a 15% restocking fee. If the license key has been and/or remains activated, we cannot accept or provide a refund. Dragon Medical Practice Edition 2 Upgrade cannot be returned, due to the nature of installing upgrades. Returns of Dragon Medical are not allowed if they fall within 30 days of the release of a new major version.

*To be eligible for return, all returned Dragon Medical products that have been opened must be in complete, like-new condition with all cardboard inserts, CD envelopes, headsets, packaging, CD/DVD disks (media in like new condition, no scratches), manuals, headset, adapters, and accessories intact (no writing on any surface, or torn paper). All UPC codes, outside cardboard box, and accessories must be intact and in like-new condition.

The buyer is responsible to make sure the returned unit is adequately packed with crush zones, insured and trackable until delivery with the RMA# displayed on the outside of the package.

We reserve the right to refuse any package shipped back to us without a valid RMA#. Any package received via US Mail, UPS, or FEDEX without a valid RMA# will be subject to a $25 processing fee.

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